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Sectors · Hospitality & travel

Hospitality & travel

Booking engines are legal instruments. Every rate, resort fee, allergen menu, review score and "only 2 rooms left" nudge on your site is a regulated statement, and the DMCC and Omnibus regimes have made pricing games directly finable on both sides of the Channel.

CMAASA / CAPTrading StandardsICOFTC (US)DTCM (Dubai)MOT (KSA)Package travel authorities
Hospitality & travel CMA, ICO, FSA

Sub-sectors, with their real law counts

Read live from the Attachment Matrix. Counts shown for United Kingdom / England; every cell opens the full stack in the Explorer.

The price at the end, against the price at the start.

The booking flow is walked to checkout and every increment recorded: resort fees, service charges, cleaning, taxes added late. Drip pricing is now a banned practice, and the receipt is the evidence.

What the Radar watches hardest here

Drip pricing: mandatory fees (resort fees, cleaning fees, booking fees) belong in the headline price. A DBT review found drip pricing in 93% of event-ticket businesses examined; hotels are next in line.
Fake urgency and scarcity: countdown timers and "X people are looking" claims must be true in the exact sense shown.
Reviews: DMCC and Omnibus both ban fake and incentivised reviews and require platforms to take reasonable steps; the CMA opened five fake-review investigations in March 2026, including food delivery.
Package Travel Regulations: what you bundle determines the protections you must display, ATOL wording included.
Allergen information: Food Information Regulations 2014 apply to the menu PDF on your website, not just the laminated one.

A worked scenario

ILLUSTRATIVE

A boutique hotel group, Dubai + London, direct-booking push

Challenge. The booking engine added a "service charge" at step three, and the Dubai site’s tracking ran identically for UK visitors, pre-consent.

What the Radar did. The Radar’s UK-vantage capture caught the pre-consent tracking (PECR, T1) and the interaction test walked the booking flow to surface the late fee (DMCC drip-pricing finding).

Outcome. Headline rates corrected across both sites; consent gated by geography; evidence vaulted before either regulator or OTA partner noticed.

ENFORCEMENT CLIMATE · CITED
£4.2m
first CMA fine under DMCC was for drip pricing in a booking flow, with refunds to 80,000+ customers
CMA, APR 2026
93%
of event-ticket businesses reviewed engaged in drip pricing, per the DBT research behind the CMA’s enforcement drive
DBT VIA BAKER BOTTS, NOV 2025
14
businesses under CMA investigation in year one of direct enforcement, including hospitality-adjacent sectors
CMA FIRST-YEAR REVIEW, APR 2026

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Watchlist items describe checks the Radar runs, not legal advice about your business. Applicability depends on confirmed facts and supported scope. Scenario is illustrative, not a client reference.